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Travel Coordinator Role

Start position in Dumbarton

1 Full Time permanent contracts - Starting at £25,000 per year

Experience Scotland's Wild are an award winning, 5 Star ★★★★★ Tour Operator who focus on going above and beyond to ensure our visitors have the most wonderful time possible as they explore Scotland.

We provide Small Group Tours for clients from across the world, taking visitors for short walks in the Highlands, visits to Castles, Standing Stones, historical sites, and Natural locations

Our team are dynamic, and we’re always striving to do more, go further, be better… we will value your feedback and you’ll be able to input how we best improve our services, we’ll value your energy and enthusiasm for your role and work with you to ensure you have the best experience too, because if you bring passion to your work, it will positively pour back into the visitor experience.

If you'd like the opportunity to share your passion of Scotland with visitors from around the world, then this job may be perfect for you.

Working for Experience Scotland's Wild will allow you the chance to play an influential part in the growth of a small and dynamic business with ambitions of helping 1000's of clients have an amazing time on their dream vacation.

You'll get the chance to travel to destinations around Scotland to gain knowledge and give you a better understanding of what we're trying to accomplish.

We're looking for an enthusiastic, positive, and energetic person who has a passion for travel and helping others achieve their travel dreams.

We're looking for someone who can become an important part of the team and help in many different aspects of the business, with the overall goal of providing visitors to Scotland a fantastic experience from their first contact all the way through to their journey home.

The successful applicant will demonstrate a knowledge for Scotland, a willingness to learn and desire to help others.

We need an individual who’s driven and can perform using their own initiative, though is determined to help in the overall success of the team.

• The desired candidate would be ambitious and have a good knowledge and passion for Scotland.

• Someone who has excellent customer service and communication skills and is happy dealing with guests from across the globe.

• You'll be able display the benefits of a trip to Scotland

• We need someone who can take the lead in a situation and work alone, unsupervised though is equally capable of playing their part in a small and dynamic team

• You're able to deliver an exceptional Customer experience with outstanding attention to detail

• Excellent communication skills are essential as you'll be communicating with clients from all over the world from diverse backgrounds and cultures

• Previous experience working in a customer service role

• Passion for Scotland and a Willingness to learn - if you're willing to learn and have a good cheerful outlook, then we believe that any knowledge can be gained

• An ability to listen to a client and create Scotland experiences that site there desires

• Knowledge and experience in Outlook email

• Knowledge and experience in Microsoft Office

• Strong knowledge & experience of administrative duties

Desirable

• Experience working with Checkfront Booking system or similar booking platform

• Experience working with third party booking systems such as Viator and Get Your Guide

• Experience as a Travel Agent or Tour Operator

• Speak multiple languages

• Experience working with a diverse populations and cultures

• Answer emails, phone calls and chat apps to communicate with clients to help create their dream holiday

• Create Itineraries to suit the desires and needs of clients

• Create estimates for tours, researching expectant costs for elements of the trip

• Manage bookings via Online booking system and third-party agent sites

• Work directly with Managing Director, Office Manager, Tour Guides, and clients to ensure trips run smoothly

• Sourcing of accommodation and other services such as activities, distilleries and entrance fees relating to tours for both staff and clients

Travel Coordinator Available Job Type

• Starting Salary of £25,000

• Permanent Contract

• Full time, permanent Contract

Travel Coordinator Job Benefits

• Be an integral part of the team with real influence

• Flexible working hours where appropriate

• Free Staff Tours (When available)

• Discounted Tours for Family Members (When available)

• Ongoing Training

• Staff Social & Events

• Casual dress

• Potential for growth & experience with cross company working opportunities